Online Store Frequently Asked Questions

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What is the Online Store?

The Online Store allows you to purchase TTNO products online.

Can I still order manually?

Absolutely. Simply use the downloadable PDF forms as usual.

Why are there separate areas for Members and Non-members?

Certain products are only available for members, and others have exclusive member discounts.

How do you know if I'm a member?

We decided not to make people log in to purchase items. Your status will be verified once the order is received by the office
If you purchase Members only items and you are not a member, the office will cancel your order and refund your payment.

Why do some products say Select Options or View Products instead of Add to Cart?

These products require more information. Some have input fields, others are composed of sub-products.

What online payments options are available?

The TTNO currently uses PayPal as an interface.
NOTE that you don't need to have or use a PayPal account, you can just click the "Continue as Guest" option.

Can I order more than one item at a time?

Yes, this is fully supported. After you hit the "add to cart" button, you will be sent to the Cart Page.
You can increase or decrease the number of items, or cancel the items.
NOTE that volume discounts will be calculated and displayed when you hit the "Update Cart" button.

How is shipping calculated?

Each item has been assigned one of four flat rates. If you order more than one class of item, the larger one will be used. For example, if you order a "small" item and a "medium" one, only the "medium" flat rate charge will apply.
Shipping and tax will be calculated once you have entered your address.
You also have the option of Local Pickup, where no charges will apply.

Do you ship to outside Canada?

You cannot ship outside of Canada using the Online Store. Please call the office at 416-649-5885.

What if I have problems or questions?

Please send an email to [email protected] with any ideas/comments/concerns!
We'd be pleased to help.